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COVID-19 Information and Updates

This webpage was last updated on Jan 12, 2022 @ 11:46 pm

Safety and Sanitization

Safety and security are the most important things to us. We value our owners, guests, and employees. We are continually striving to maintain our properties clean and hygienic. Follow the CDC and WHO cleaning and sanitizing guidelines for COVID-19 to keep our workers safe.

Our cleaning and sanitizing procedures, designed to fight a wide range of viruses, including COVID-19. We have added to them to make them more sanitary and help fight this virus. Cleaning, sanitizing, and personal hygiene are taught to ensure optimal standards.

Employee and Guest Safety

It’s very important for us to support our team and keep them safe so that we can keep our properties clean.

Handwashing is very important to prevent the spread of many viruses and bacteria, so our team is reminded often to wash their hands properly.

Use of PPE: Our team must wear new gloves when they clean each unit, to make sure that we don’t spread germs while we clean. There must be a social distance of at least 6 feet between guests and employees when masks must be worn by everyone.

Smaller units are usually cleaned by one housekeeper. When it is necessary to have more than one housekeeper clean the home, they use social distancing practices to keep them from getting close to each other. If a member of the team is sick, they must stay home until they are feeling better so that everyone else can stay healthy.

Everyone on the property, and in public areas, where masks when 6ft social distance or more can’t be kept. All guests and employees must wear masks.

Cleaning Products and Procedures

Make sure you have the right products and processes in place to make sure each unit is cleaned properly, especially when you are fighting COVID-19. This is especially important.

The cleaning and sanitizing products that are recommended for COVID-19 are used to clean and sanitize each property’s hard and soft services. Hospital-grade sanitizers may also be used.

Every time a guest leaves, the property is cleaned and sanitized. Before another guest can check-in, the property has to be cleaned and made safe for the next guest.

Public spaces, like elevators, door handles, light switches, and room keys, have been cleaned and sanitized more often by our team.

Owner and Guest Responsibility

We are also hoping that owners and guests will follow smart rules and clean up after themselves during this time. During these special occasions, it’s vital that everyone does their share to reduce the spread and contact to a minimum.

We will continue to closely track recommendations by the CDC and WHO and will adjust our processes as advised.

Current Cancellation Information

It’s important to us that you’re concerned about travel because of recent news about international travel and personal hygiene. Because of this, Water Street Inn has changed its cancellation policy to better reflect these changes.

Cancellation Policy and Exceptions to Cancellation Policy

For example, Covid19 won’t waive the cancellation policy or terms and conditions. There will also be no exceptions to restrictions on other businesses’ services. We have a cancellation policy like this:

Cancellations made more than 60 days prior to arrival will be charged a 20% handling fee. There are no cancellations or modifications to reservations within 60 days of arrival. Also, partial or pro-rated refunds are not available in cases of weather, lack of snow, poor skiing conditions, health issues, or transportation delays.


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Travelers Insurance

Some or all of the cancellation fees MAY be covered by Travelers Insurance. We offer coverage through CSA Insurance, as an option, during the reservation process on our website. We recommend you contact them directly to see which options and coverage may be available to you. Their phone number is 1-866-999-4018.

We are closely monitoring government-directed guidelines. In addition, we will re-evaluate our policies at appropriate times based on these guidelines.