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Guest Services

Making Your Visit Memorable

Guest Services at The Pointes North are available to help make your visit truly memorable. If you are celebrating a special occasion or if you are coordinating a meeting, we are here to assist with your arrangements. Let us know how we can assist you.

Guest Services Flowers


Gift Basket

Gift Baskets

Guest Services catering




Guest Services Linens


Guest Services

We put customer service first at The Pointes North Inn. However, we want you to have a vacation that you’ll never forget, and we’d love to hear your ideas on how to make this happen. In addition, do not be afraid to tell us what we can do to make your vacation in the city of Charlevoix, Michigan even better now and in the future.

Everyone at the Pointes North Inn wants to make your vacation the best one ever by giving you a stress-free place to enjoy your vacation. However, as long as you need our help, we’ll be there for you at any time. In addition, if you have a question about housekeeping or a problem with a machine, just call us and we’ll do what we can to fix it.

It doesn’t matter if you want to check your email or play fantasy football. Pointes North Inn has free wired high-speed internet for you to use.

Professional Housekeeping

A company that does professional housekeeping. We know that having a clean and well-kept vacation home is important to both our guests and the people who own them. Our housekeeping staff is licensed and insured, and they have a lot of experience in the hospitality business. Before they clean their first condo, housekeepers get a lot of practice and are even put through a few tests.

They have a team of supervisors to make sure the condo is always clean and well-kept. There are two people who check each condo unit twice to make sure it is just right. They can get their place cleaned when they leave and every day when they stay with us. We’re here to help you, no matter what you choose.

Want to stay at Pointes North Inn?

Check out our room availability today!